1. Customer places the order.

2. INOVO processes the order and prepares it for shipment. (Please note that any orders placed after 4pm will be processed on the next working day. Our order processing days are from Mondays-Fridays excluding Public Holidays. Any orders placed on Saturdays, Sundays and Public Holidays will be processed on the next working day.)

3. INOVO will arrange our courier partner Qexpress or Freight Link Express to deliver within 1-3 working days (depending on your delivery option). Monday – Friday between 10am – 6pm and Saturday between 10am -1pm. (Please note that there is no delivery on Sundays and Public Holidays).

4. Delivery personnel will transport the order to the delivery address.

5. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*

6. If customer is not at home, with your approval and consent, we can leave the item at the doorstep or a safe place you prefer. (Do note that our company will not be liable for any loss/damage of the item in this case)*

7. We can also reschedule the delivery to another date of your preference if you are not at home.

8. For large and bulky item like Vanity Top and Furniture, INOVO will send an Email/SMS to the customer to inform him/her of the delivery schedule. Upon confirmation, your items will be sent out at the date and time zone specified. Delivery will not proceed unless customer has approved of the time zone and date for delivery.

9. For Backorders items ( Including Vanity cabinet and Bathtub), the earliest delivery stated is 3 weeks or longer depending on the shipment. We will ship them out soonest possible once the products are in stock. Back order items are not applicable for next day delivery as items are not instock as they will be ship from Malaysia or China.

10. INOVO aims to fulfill Next-Day Courier Shipping only for ready stock item which is stated earliest delivery 2-3 days. Order have to be made before 4pm. The delivery timeframe excludes Sundays and Public Holidays. Back order items are not applicable for next day delivery as items are not instock. Customer can select this option by system default but it is not applicable, we will refund the $25 extra fee to customer if they select the next day delivery of back order items.

Disclaimer

Shipping your items on time is extremely important to us. We do our best to provide estimated delivery dates so that you are able to receive your items on time.

To provide you with a great product at the best value, some of our products are made to order. This eliminates the need for expensive warehousing bills and allows us to pass the savings unto you;

Receiving Items

We want every purchase to reach you perfectly. In order to help you get your item on time and in perfect condition, please do help us check when you receive them!

Free Delivery

All items purchased comes with free delivery.