INOVO Help center

How to order from INOVO?

We do not have a physical showroom, that's how we pass on our savings on overheads (e.g. commissions for salespeople, showroom rental etc) on to you in the form of lower prices!

We have instead included everything you need online: photos from multiple angles, videos, user reviews etc, where you can shop 24 hours a day, 7 days a week!

You can contact our Customer Support at 6655 4015 between 10am-6pm, Monday to Friday. Our friendly Customer Service Officers will be glad to assist you.

Happy shopping!

Place your order online on our website at www.inovo.com.sg

Simply click on your desired item, specify your preferred size or colour and select the "Add To Cart" option. Once you're done filling up your shopping cart, follow the step-by-step instructions on your screen.

We will process the order and prepares it for shipment. (Please note that any orders placed after 3pm will be processed on the next working day).

We will arrange our courier partner Qexpress or Freight Link Express to deliver within 2-3 working days. Monday – Friday between 10am – 6pm and Saturday between 10am -1pm.

For all products, payment can be made via Direct Bank Transfer or Credit/Debit Card.

Should you face any issues when ordering, please drop us an email at admin@inovo.com.sg or contact our Customer Support at 6655 4015 between 10am-6pm, Monday to Friday. Our friendly Customer Service Officers will be glad to assist you.

Your order will be processed within 1 working day. However, please take note that any orders placed after 3pm will be processed on the next working day).

Delivery

There are no charges for Delivery. All purchases in the website comes with Free Delivery.

The expected delivery lead time is stated on each product page under its Essential Info.

The time taken for delivery depends on the lead time of the products that you've ordered. Please email us at admin@inovo.com.sg, or call our Customer Support at 6655 4015. We will try our best to accede to your request.

Payment

All prices are stated in Singapore Dollars (SGD) and are inclusive of all prevailing government taxes (e.g. GST etc).

You can make payment via the following modes: Direct Bank Transfer Credit/Debit Cards - MasterCard, Visa and American Express Paypal

MasterCard/Visa The last 3 digit code on the back of card, next to your signature.

American Express The 4 digit code on the front of your card, above the end of your card number.

Your card could be declined for several reasons. Make sure the card number, expiration date, and security code are entered correctly. Do contact the issuing bank of your Credit/Debit Card for further assistance.

Products & Policies

We task ourselves to maintain a desired level of quality in the products we offer to customers and continually improve our company’s ability to ensure that our products will meet quality standards.

Our quality control process involves inspecting the products and testing each product for defects, cracks, dents and other various product-related quality issues.

In this process, the team aims to identify and correct the defects after a product has been designed & developed and before it’s been released. Through tools and equipment, our quality control team will inspect the products and eliminate sources of quality problems. This is to ensure that the products are fault-free and comply with the expectations of our manufacturers, suppliers and customers.

Ultimately, we make sure that our customers receive products that are of industry-standard quality and have a positive experience shopping with us

All our products are brand new with their original tags and in their original packaging.

INOVO does not sell second-hand/used items.

INOVO operates 100% online and does not have a physical showroom. Hence, we were able to pass on our savings on overheads (e.g. salaries of salespeople, commissions, showroom rental etc) to you.

Shop with us and be pleasantly surprised at the quality of products we deliver.

Data Privacy & Security

INOVO's Commitment To Your Privacy Your privacy is very important to us. Hence we're providing this Statement to explain our online information collection and usage practices, as well as to inform you on the choices you can make about the way your information is collected and used on the Website.

Scope This Privacy Policy Statement covers all aspects of the INOVO Website (www.inovo.com.sg). The information ("Information") referred to in this Statement is the personal information any individual furnishes to INOVO through the Website.

Information Types Collected INOVO collects two different types of information off this Website: Website Visitor Information through and Personally Identifiable Information voluntarily provided to INOVO by INOVO customers and Website visitors.

We do not collect, process or store your credit card information.

Website Visitor Information INOVO routinely collects Information on Website activity. This includes website traffic data (eg. the number of people who visit the Website, the individual pages they view, how long they stay on each page, etc).

All Website Visitor Information is collected on an anonymous and aggregated basis, through web server logs for the purpose of generating statistics. No personal identifiable information is collected.

We use this information to monitor the activity on the website and improve on the efficiency and effectiveness of the Website.

Personally Identifiable Information Personally Identifiable Information is only collected on certain pages of the INOVO Website. This Information is collected when you fill in our online order/contact forms, join our forums, or take part voluntarily in our online surveys.

The Personally Identifiable Information you submit to us can include your name, contact numbers, mailing and billing addresses, e-mail address, model name and number of purchased product and dates of purchase, as well as your questions and comments.

This information is only collected from you when you use portions of the site which require us to register these details. All information is provided to us voluntarily by you. Most of the site is still accessible and usable without any need for the submission of Personally Identifiable Information.

How INOVO Uses Your Information This Information, which you voluntarily provide to us, is used purely to perform the service which you have requested.

Your Information may be shared among our employees, delivery agents or distributors to provide the products and/or services you have requested. INOVO may also occasionally use this Information to send you promotional messages, newsletters and/or conduct surveys and studies to improve our products and services to you. External parties may be engaged to perform these surveys and studies and may be given your Information on a private and confidential basis to facilitate these surveys and studies.

The INOVO Website may contain hyperlinks to other Internet websites. This Privacy Policy statement applies only to this Website and this website is not bound by the privacy policies of other websites, nor are their websites bound by our Privacy Policy. As these other websites have their own privacy practices from the ones described here, INOVO advises you to read the privacy statements of other websites you visit.

INOVO will release Information when we determine that such release is required to comply with laws and/or Website regulations, or to protect the rights, property, and/or safety of INOVO, INOVO Website users or others.

INOVO does not sell your Personally Identifiable Information. You may unsubscribe from any of our promotional messaging services whenever you wish.

INOVO's Right To Amend Privacy Policy INOVO reserves the right to amend this Privacy Policy Statement at its own discretion and all changes in Policy are effective upon publishing. We advise you to check this Privacy Policy frequently for any updates.

Contact INOVO Should you have any queries regarding this Statement, please contact us at:

E-mail: admin@inovo.com.sg

Telephone: 6655 4015

INOVO does not process nor store any credit card information details of our customers.

All online Credit/Debit Card transactions are processed via trusted third party online payment gateways such as PayPal.

At INOVO, your trust and privacy are important to us.

All Personally Identifiable Information that you provide to us (e.g. your name, contact numbers, mailing and billing addresses, e-mail address, model name and number of purchased product and dates of purchase, your questions and comments etc) is used purely to perform the service which you have requested.

Your Information may be shared among our employees, delivery agents or distributors to provide the products and/or services you have requested. INOVO may also occasionally use this information to send you promotional messages, newsletters and/or conduct surveys and studies to improve our products and services to you. External parties may be engaged to perform these surveys and studies and may be given your Information on a private and confidential basis to facilitate these surveys and studies.

INOVO will release Information when we determine that such release is required to comply with laws and/or Website regulations, or to protect the rights, property, and/or safety of INOVO, INOVO Website users or others.

INOVO does not sell your Personally Identifiable Information. You may unsubscribe from any of our promotional messaging services whenever you wish.

Your personal information will not be leaked or sold to any third parties.

Our Products

Luxury Rainshower

Sale!
Sale!

Bathroom

INOVO® Grandeur Rain Shower in Black Gold

Deliver in 2-3 Days

$260.00$300.00
Sale!

Bathroom

INOVO® Grandeur Rainshower in White Gold

Deliver in 2-3 days

$260.00$300.00
Sale!
Sale!
Sale!
Sale!

Bathroom

INOVO® Onyx Rainshower in Black

Deliver in 2-3 days

$290.00$310.00

Luxury Basin Taps

Sale!

Bathroom

INOVO Estela Retractable Tap in White

Deliver in 2-3 days

$250.00 $150.00
Sale!

Bathroom

INOVO Estela Retractable Tap in Sliver

Deliver in 2-3 days

$250.00 $150.00
Sale!
$350.00 $190.00
Sale!
$350.00 $190.00
Sale!
$350.00 $190.00
Sale!
$350.00 $190.00
Sale!
$350.00 $150.00
Sale!
$350.00 $150.00

Luxury Bathroom Accessories

Sale!
$390.00 $190.00
Sale!
Sale!
$390.00 $190.00

Luxury Grande Vanity Cabinet

Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Royal White)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Moderno Black)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Royal Gold)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Lines White)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Moderno White)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!
$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Moderno Gold)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!

Bathroom

Luxury Grande Vanity Cabinet (Grande Orion White)

Earliest delivery 3 weeks

$100.00$1,199.00
Sale!
$100.00$1,199.00

Luxury Nordic Vanity Cabinet

Sale!

Bathroom

Luxury Nordic Vanity Cabinet (Nordic Natural)

Earliest delivery 3 weeks

$699.00$1,299.00
Sale!

Bathroom

Luxury Nordic Vanity Cabinet (Nordic Black)

Earliest delivery 3 weeks

$699.00$1,299.00
Sale!

Bathroom

Luxury Nordic Vanity Cabinet (Nordic Original)

Earliest delivery 3 weeks

$699.00$1,299.00
Sale!

Bathroom

Luxury Nordic Vanity Cabinet (Nordic White)

Earliest delivery 3 weeks

$699.00$1,299.00
Sale!

Bathroom

Luxury Nordic Side Cabinet

Earliest delivery 3 weeks

$699.00 $399.00

Luxury Bathtub

Sale!

Bathroom

Luxury Eclipse Free-standing Bathtubs

Earliest delivery 3 weeks

$1,699.00$2,199.00

Luxury Kitchen Taps

Sale!

Kitchen

Tohler Mixer Tap Faucet

Deliver in 2-3 days

$250.00 $150.00
Sale!
$399.00 $190.00
Sale!
$399.00 $190.00
Sale!

Kitchen

INOVO Mia Spring kitchen mixer tap

Deliver in 2-3 Days

$300.00 $190.00
Sale!
$450.00 $190.00
Sale!
$290.00 $190.00
Sale!

Kitchen

INOVO Cosima Kitchen mixer tap in sliver

Deliver in 2-3 days

$390.00 $190.00

Hideaway Ceiling Fan

Sale!

living room

INOVO Lumi Hideaway Ceiling Fan Light in Black

Deliver in 2-3 days

$290.00$340.00
Sale!

living room

INOVO Lumi Hideaway Ceiling Fan Light in White

Deliver in 2-3 days

$290.00$340.00
Sale!
$290.00$340.00
Sale!
$290.00$340.00
Sale!
$290.00$340.00
Sale!
$290.00$340.00

Luxury Memory Foam Mattress

Sale!