Terms and Conditions

 

By using INOVO’s website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. Any claim will not be accepted.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

  1. This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
  2. Information on this web site may contain technical inaccuracies or typographical errors. Information and products details and selection may be changed or updated without notice. INOVO may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.
  3. INOVO does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to INOVO will be deemed NOT to be confidential. By sending INOVO or https:/inovo.com.sg any information or material, you grant INOVO an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that INOVO is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.
  4. Information published on the web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that INOVO intends to announce such products, programs or services in your country. Customer’s review is subject to INOVO discretion to publish or remove in our website.
  5. Exclusion of liability: INOVO makes no representations whatsoever about any other web site which you may access through this one. When you access a non-INOVO website, please understand that it is independent from INOVO, and that INOVO has no control over the content on that website. In addition, a link to a non-INOVO website does not mean that INOVO endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL INOVO BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. STATEMENT ON PRODUCTS:
  6. At your own risk: Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of our Platform is entirely at your own risk and we shall not be liable therefor.
  7. Product description: While we endeavor to provide an accurate description of products on our Platform, we do not warrant that such description is accurate, current or free from error. Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. INOVO reserves the right to correct any errors, inaccuracies or omissions and to change or update information if any information on our website is inaccurate at any time without prior notice (including after the customer has submitted or received the order). In the event the error was discovered after the item has been delivered.
  8. Product Liability, We will not be held responsible to any injuries cause to customers, damage or cost of remedies in an event of water pipe leaking, ceiling fan defects and all other issues that might arise for a claim.
  9. All products pictures in our website are for illustration purpose only. Actual product may varies due to products upgrades and colours may vary from colours shown on your monitor, use of materials (eg. woodgrains, print placement), photoshoot lighting conditions. Colour of products are not the same for all different due to different products due to different material used. There will might be also a difference of 2-5cm from actual measurement for vanity cabinet and bathtub. We only supply the products with free delivery to your address without installations. We can provide you a installer contact number but we are not liable for any arrangement between you and him if you decide to use his services. We only deliver to your doorstep without opening of wooden crate for vanity cabinet, bathtubs. We do not move it to bedroom, bathrooms or different floors. For mattress, do allow 1 weeks for mattress to fully expand and 2-3cm difference due to hand measurement. Please do not remove or dismantle any parts of the Basin Tap, Kitchen Tap and Shower mixers otherwise warranty will be void. Disclaimers: All Images in our website is for illustration purpose only and actual product may varies. Outlook will change according to different sizes. Example curve and angle of the bathtub. Water Pressure performance will also depend on your home main water output pressure.

Copyright Notice

Copyright (c) 2020 INOVO

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

1. Customer places the order.

2. INOVO processes the order and prepares it for shipment. (Please note that any orders placed after 12pm will be processed on the next working day). Our order processing days are from Mondays- Friday excluding Sat, Sunday and Public Holidays. Any orders placed on Saturdays, Sundays and Public Holidays will be processed on the next working day.)

3. For: (bathroom items, kitchen taps and mattress) earliest delivery is 3 working days or longer depending on J&T courier delivery schedule. There is no fixed date and time for our free delivery Monday – Saturday excluding Sunday, Weekend and Public Holiday. Our Courier Partner J&T will contact you. Please kindly wait for them to contact you. Any special request of date, time and address change you can inform them when they contact you. If your house is on renovation or no one around to recieved it, you can reschedule with J&T Courier as they allow 3 times redelivery service.

For Backorder Items: (vanity cabinet, bathtub and bathtub faucets) as they will be ship from Malaysia or China factory partner. There is no confirm date at the moment, as stated on our website, earliest delivery is 4 weeks or longer depending on the shipment. Customization, clawfoot in gold colour, adding extra options or add on Colour finishing will be extra 1 week. And we will advise customer to buffer at least 1-2 weeks extra in case of any shipment delay. We will ship them out soonest possible once the products are in stock and our courier partner will contact you to confirm the delivery date and time. Please kindly wait for them to call you for the delivery arrangement. Any special request of date, time and address change you can inform them when they call you. Do note that once your shipment reach, Our courier partner will deliver to you within 2 days otherwise additional warehousing fee will be incur to you. Please note that orders placed in January or February 2024 (before/during Chinese New Year) will be delayed by 5 weeks.

4. Please kindly take note that the courier do not do installation or open your product packaging when you receive it. If there is any issue you can contact us.

5. If customer is not at home, with your approval and consent, we can leave the item at the doorstep or a safe place you prefer. (Do note that our company will not be liable for any loss/damage of the item in this case)*

6. We can also reschedule the delivery to another date of your preference if you are not at home. There will be a re-delivery fees if you have confirm the delivery with our courier partner and you did not turn up to receive the items.

*For Courier Services only

Rescheduling of Delivery

Upon receipt via phone call confirmation, SMS / E-mail of the delivery schedule, the customer is allowed to re-schedule the delivery by replying to the phone call confirmation, SMS / E-mail, subject to availability of the requested timeslot.

Default Delivery Window

By default, we deliver Monday to Saturday for all forms of courier shipping. If you will not be around during this period, do leave us a note when placing your order to tell us your preferred delivery timing. If we do not receive notice from you, your delivery will abide by the Default Delivery Window.

However, do note that timings outside of the Default Delivery Window are subject to availability. If you need us to deliver outside the Default Delivery Window, your delivery might be delayed. Although INOVO will do so when deemed possible, we are not obliged to accommodate requests for deliveries outside the Default Delivery Window.

We do not deliver on Sundays and Public Holidays.

 

Disclaimer

INOVO will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

INOVO will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders (vanity cabinet, bathtub and bathtub faucets) are not subject to the delivery timeframes stated above as the products are not in stock. Normally earliest delivery stated is 3 weeks or longer depending on the shipment. We will ship them out soonest possible once the products are in stock. Back order items are not applicable for next day delivery as items are not instock as they are custom made and ship from Malaysia or China.

Inaccessible Places

  • INOVO will not ship to Tuas, Army Camps. If the customer wishes to do so, INOVO has the right to charge a surcharge.
  • We provide free lift level or ground level door to door delivery without moving up stairs. For bulky vanity cabinet, bathtub jacuzzi and furnitures delivery involving climbing of staircase(s), there will be a charge of $30 per item per non-lift accessible steps which must be collected by our courier partner before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

 

DEFECT POLICY 

We sincerely apologise for any Significant Defects in the items sent. Here are the steps to follow should you receive a Significant Defects:

  1. Notify us on the same day of receiving your item by replying to your order email. *We regret that we are not able to assist if Significant defect is reported after the receiving day.
  2. Explain the nature of the defect and attach any product and packaging photos or videos that might help. (Tip: Attaching photos & videos will facilitate the process.) Our customer service may ask you some questions (or request for more photos/videos) to determine the defect.
  3. Once the item is confirmed Significant Defects and irreparable, Exchange is only at our distribution center so customer can check the item before leaving.
  4. If the item can be repaired, the item will not be eligible for return, replacements or exchanges. We will provide the parts and instructions on how to fixed it and customer will need follow the steps to get the issue resolve personally. We do not provide 1-1 exchange if the item is able to be repair and fixed. In the event that buyer is unable to follow our instruction given, we can recommend an installer but the cost will be bear by the Buyer.
  5. In some cases, if the Significant Defects is complicated, photos and videos sent may be insufficient in demonstrating the defect. You may then choose to send the item to us for evaluation. We will perform tests on the item and/or send it to the supplier to confirm the defect. The replacement will be sent out to you only after the Significant Defects is confirmed. Please note that this process will take some time.

When sending item back for evaluation

  1. The buyer is responsible for all return shipping charges back to us.
  2. If the item is not considered Significant Defects (after performing reasonable tests), we will send the item back to you at a charge. You may also self-collect. *The initial shipping charges incurred for sending item back for evaluation will not be reimbursed.
  3. If you are eligible for return, it will be in the form of store credits. INOVO reserves the right to reject any return item (Significant Defects or non-Significant Defects), if the state (e.g. packaging, item condition) of returned item do not meet our requirements.

 

CANCELLATION POLICY 

  • We do not accept refund request and cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing and reserved for the customer for delivery.
  • Should you change your mind about an order after placing it, item not delivered yet can be change to other products of the same value or keep as store credit without expiry date. For item already delivered, you can return the item back to us under our Returns Policy (see below).
  • If you reject your parcel upon delivery, you will be charged an administrative/logistic fee of S$50. This fee will be deducted from your store credits earned from your return items.
  •  In the event if items is damage due to shipment process, we will provide replacement and the same processing time will be required. We do not accept refund request due to shipment damage.

 

7 DAYS RETURNS POLICY

It is ok to change your mind! We will accept the return within 7 days of purchase as long as it meets the Return Conditions stated below.

RETURN CONDITIONS

Please ensure that your items meet all of the following returnable conditions:

  • Within 7 days after delivery
  • New condition, unused
  • Items have not been assembled, installed or damage.
  • Original packaging is undamage with Invoice
  • Item is not a Sales items or Backorder item (vanity cabinet, bathtub)
  1. If your return is accepted, we will allow 1-1 exchange of the same item or any other item of the same value ready stock items. Alternatively you can return the item back to our distribution center and we will issued you the amount you have paid in the form of store credits with (no expiry date) which you can use to offset a future purchase with us. The amount will be the actual amount you paid for the return item, regardless of price fluctuations. ( not applicable for backorder items )We only accept 1-1 exchange request using our appointed courier service partner which will provide collection of item from our warehouse to your address and collect the return item back to our warehouse which is 2 way courier service chargeable at $15 per way which will be $30 total.
  2. For defective item that cannot be repaired or replaced, amount paid by buyer will issued in the form of store credits.
  3. Please take note that we do not accept refund request. It the event we allow return there will be restock fees 30% of the value of the item and for PACE payment, 5% will apply as service fee is non-refundable set by PACE’s company policy.
  4. We will replace any parts with defect if required if customer feedback on the day of receiving.
  5. Strictly no return for mattress. And firmness of mattress is subjective, no claims to be made due to firmness concern.

Exchange and Return Eligibility

  1. We will allow 1-1 exchange of the same item at our distribution center or any other items of the same amount value. Alternatively you can return the item back to our distribution center and we will issued you the amount you have paid in the form of store credits. ( not applicable for backorder items )
  2. After the return of the item, your next new order will no longer enjoy Free Shipping. You will be charged a shipping fee of $25. This is done by deducting the shipping fee from your store credits earned from your return item.
  3. Backorder items (vanity cabinet, bathtub) are not entitled to the 7 days Return and Exchange Policy as it is custom made for each customer’s design choice, size, colour and measurement requirement. There will be no Cancellation when order is placed in our website. Mattress is also not entitled to the 7 days Return Policy.
  4. In cases of claims of exchange on products with obvious and significant defects, such claims will be taken as questionable and will be reviewed on a case-by-case basis as the customer should have sounded it off upon receipt of the item on the same day. Exchange is only at our distribution center so customer can check the item before leaving.
  5. You may choose to bring the item to us personally or mail it to us. Buyer is responsible for all shipping charges to send the return item to us. We encourage customers to use a trackable delivery service when returning items to us. This allows you to track delivery status of your own return parcel. INOVO is not able to advise on the delivery status of your return parcel and is not responsible for any delays, loss, or damages due to transit. INOVO reserves the right to reject return parcels that are damaged or charge a restocking fee in the instances when the item needs to be sent back to our factory for repacking. Customers are therefore encouraged to take extra care in proof-packing the return item for delivery.
  6. NOVO reserves the right to reject any return item that does not meet our return conditions stated above. If the return item is rejected, customer must collect back the item. You may self-collect, arrange your own courier service, or opt for our courier service. Our courier service is chargeable at a rate of S$25-$50 (small to large items).

 

WARRANTY DETAILS

  1. Our Warranty only covers product defects that significantly impair the use of the product. The INOVO Warranty does not cover Non-Significant Defects when received due to shipping delivery process, damage that arises out of wear and tear, accidental damage to the product, intentional misuse of the product, damage from irresponsible storage, damage from unwise usage of our product in ways that will cause it to suffer damage unnecessarily.
  2. Non-significant Defects refers to but is not limited to:
    Stains, colour fade, tarnishing, rust on stainless steel
    Slight crack, wear and tear damage
    Minor dent, scratches, misalignment
  3. The INOVO Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment when receive or while using it for its intended purpose in a regular manner.
  4. By default, all items sold at INOVO does not come with warranty unless otherwise stated on the product page itself.
  5. The buyer is responsible for all costs involved in sending the item to the Distribution Centre for assessment.
  6. As we are online based without service center and without onsite servicing support, if item purchase have any issue. Buyer will need to cooperate with us on settling the issue. We will provide the parts and instructions on how to fixed it and customer will need follow the steps to get the issue resolve personally. We do not provide 1-1 exchange if the item is able to be repair and fixed. In the event that buyer is unable to follow our instruction given, we can recommend an installer but the cost will be bear by the Buyer.
  7. Please take note that we only supply our products with free delivery. We do not provide onsite warranty service or installation. For warranty claim, you can collect the spare parts from our distribution center within the warranty period if required.
  8. For rain shower, basin tap and kitchen taps, the water pressure performance will depend on your home main pressure. Strength of the water pressure is very subjective ( some customer find the pressure too strong or some customer find the pressure weak ) It will depend on individual. Any opinion on water pressure concern is not applicable for warranty claim base on how you feel that is stronger or weaker then your current or new rain shower, basin taps and kitchen taps. Any issue regarding water pressure concern is not applicable for refund, return and exchanges.
  9. INOVO reserves the right to determine if the product is a Significant or Non-Significant defect and to make the final decision on whether to reject claims, repair or exchange the product, as well as the replacement product, should an exchange be decided on.
  10. If the issue is deemed manufacturing defect by INOVO and the item cannot be repaired or replaced, a refund in the form of store credits will be issued to the buyer.
  11. Factory Seconds/Discounted items/Free gifts/ Backorder items (vanity cabinet, bathtub) are not entitled to the Warranty and Defects are not covered.
  12. Please note that warranty will be void if there is alteration of the electrical cable for all products.
  13. All free gifts items are not covered under warranty, example: Water hoses, basin taps, mirrors and mirror cabinet. Water hose breakage during use is not claimable. We are not liable for any damage cause in your property while using our product.

    IMPORTANT DISCLAIMER ON OUR WARRANTY POLICY:

  1. Please take note that as mentioned in our website that we do not have showroom, if you are not comfortable to see, touch and feel the product before ordering, the actual colour, loudness of sound produce by Air bubble or Jacuzzi, jet strength produce by Air bubble or Jacuzzi, firmness of mattress finishing, functions and quality of all our products, “please do not place any order from our website.” Any claim after ordering will not be accepted.
  2. Please note and accept that custom made backorder items ( Vanity cabinet/ Bathtub ) might have some imperfection finishing due to handmade, example slight dent, misalignment, scratches, basin uneven finish and paint work on products parts not evenly finished. And it is very common for Mirror/cabinet door to be misaligned during the shipping process as the mirror doors and cabinet doors are not fully secure into place. Adjustment of door is always needed during installation by a professional contractor whom the customer appointed. As it is custom-made do allow 2-4mm allowance for mirror and door alignment. Please note that Basin alignment on countertop will also need adjustment and basin may not be level with your wall after installation, you may apply silicone to level the gap if required. Please note that there will be a gap between basin and wall after installation as not all walls are even, you may apply silicone to level the gap if required.
  3. For bathtub, there might be some air bubbles formed on the bathtub body during the finishing process. And water hose will be loose due to shipment and it will need adjustment and tightening. This is not a manufacturing defect. Please do not place order if it is a concern to you. Any claim after ordering will not be accepted. Do take note that for bathtub panel it will be acrylic and wood combine construction. we will secure jacuzzi fitting under the bathtub with cable, metal, stainless, plastic and wood component. We only supply the products with free delivery to your address without installations. We can provide you a installer contact number but we are not liable for any arrangement between you and him if you decide to use his services. All products pictures in our website are for illustration purpose only. Actual product may varies due to products upgrades and colours may vary from colours shown on your monitor.
  4. We advise all our customers or their receiver (Example: contractor/maid/family member) to check your item(s) when you receive them, and if item received is wrong, missing parts or there are any major damages/defects that are visible to the eye, do make sure to call our office before the delivery guy leave your place and then send us a picture on the actual day of receiving. Any claim after the actual receiving day will not be accepted. For backorder items that have major damages/defects or wrong item received, missing item or replacement of parts will take 4 weeks or longer depending on shipment. This is subject to approval of the management purely out of goodwill and without admission of liability as Back order are not covered for warranty and defects. The conditions will apply to self collection at our warehouse also.
  5. It is our customers’ responsibility to survey and check the product for any missing parts or damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately. Please do not sign and accept the item if the delivery person or warehouse assistant is in a hurry and refuse to let you inspect. The conditions will apply to self collection at our warehouse also. Strictly no claim can be made if there is any scratches or damage after installation of all our products.
  6. Should our customers receive the product and not sound off any unacceptable condition or defects to the product, we will assume that the customer has deemed the product acceptable in its received state.

INOVO 10 Year LIMITED WARRANTY

INOVO Basin Tap, Kitchen Tap, Bathtub Faucets, and Rain Showers

INOVO warrants its Basin Tap, Kitchen Tap and Bathtub Faucets and Rain Shower (cartridge) to be leak and drip free for 10 year during normal residential use for as long as the original consumer purchaser owns his or her home. If the Basin Tap, Kitchen Tap or Rain Shower (Handle cartridge) should leak or drip during normal use, we will provide FREE (Handle cartridge) for replacement within the 10 year warranty period. Customer will just need to cover the shipping fees. We do not provide onsite warranty. This warranty applies only to INOVO Basin Tap, Kitchen Tap and Rain Shower installed in Singapore not applicable to products exported out of Singapore mainland. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All external and component parts issue including mixer body, nozzle, water hose, piping leaking, colour finishing, rust, stain, corrosion, tarnish or water pressure flow issue is not covered and faulty or breakage due to usage including free gift items. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval.

INOVO Bathtubs/Jacuzzi 

All models of Bathtubs/Jacuzzi Faucet Tap be leak free and jacuzzi motor for 1 year warranty during normal residential use for as long as the original consumer purchaser owns his or her home. If the Faucet Tap cartridge should leak or drip during normal use, we will provide FREE (cartridge) for replacement within the 1 year warranty period. Customer will just need to cover the shipping fees. Proof of purchase (invoice) must be provided to INOVO with all warranty claims. Only (cartridge) leaking is claimable. All other component parts issue including and not limited to mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and breakage due to usage. Please note that warranty will be void if there is alteration of the electrical cable. We do not provide onsite warranty, if needed we will provide parts without installation subject to management approval. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone.

INOVO Bathroom Accessories and Vanity Cabinet

All models of Vanity cabinet is not covered under warranty, component parts issue including and not limited to basin, mixer, water hose, piping leaking, colour finishing, paint work issue, rust, tarnish or water pressure flow issue is not covered and wear and tear or breakage due to usage. For any major defects or cracks upon receiving will only be covered during the point of delivery or the next working day if customer inform us by email or phone. If needed we will provide parts without installation subject to management approval.

INOVO Mattresses

All our mattresses come with 25 Year Warranty. The warranty is effective from the date of purchase.The warranty covers a visible, permanent indentation, more than 8cm measured by the side, in the CoolTouch® memory foam material. The warranty is also valid if the product is taken outside of the Singapore. However, INOVO will not be liable for any costs relating to transportation to and from Singapore.

If you believe that you have a warranty claim, please contact INOVO office via email or phonecall. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice

It is our customers’ responsibility to survey and check the product for any missing parts or damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately. The conditions will apply to self collection at our warehouse also. Strictly no claim can be made if there is any scratches or damage after installation of all our products.

INOVO AND/OR SELLER DO NOT PROVIDE ONSITE WARRANTY SERVICE AND INSTALLATION TO WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE RESERVED THE RIGHT TO DETERMINE IF THE DEFECT OR DAMAGE OF THE PRODUCTS CAUSE BY CUSTOMER DUE TO USED TO CLIAM WARRANTY INVALID. INOVO AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ANY OTHER PRODUCT ISSUE NOT STATED HERE IS NOT CLAIMABLE. PRODUCTS NOT STATED HERE IN THIS PAGE WILL NOT BE ELIGIBLE FOR ANY WARRANTY CLAIM.  CUSTOMER HAVE TO ASSESS THE ISSUE BY ENGAGING A CONTACTOR IF THE CLIAM IS ELIGIBLE, CUSTOMER WILL NEED TO COVER THE SHIPPING COST AND INOVO WILL PROVIDED PARTS NEEDED AND CUSTOMER WILL NEED TO ENGAGE OWN INSTALLER TO FIXED ANY TYPE OF ISSUE. IF THERE IS ANY FREE REPLACEMENT OF THE PRODUCT, IT WILL BE ON A 1 TIME BASIS. NO FURTHER CLIAM WILL BE MADE AND WARRANTY WILL BE CONSIDERED OVER. ALL FREE GIFTS ITEMS ARE NOT COVERED UNDER WARRANTY, EXAMPLE WATER HOSES, BASIN TAPS, MIRRORS AND MIRROR CABINET, WATER HOSE BREAKAGE IS NOT CLIAMABLE. WE ARE NOT LIABLE FOR ANY DAMAGE CAUSE IN YOUR PROPERTY WHILE USING OUR PRODUCT. COLOUR OF PRODUCT ARE NOT THE SAME FOR ALL DIFFERENT PRODUCTS DUE TO DIFFERENT MATERIAL USED.

IF WE APPROVE YOUR CLIAM REGARDING  ANY DEFECTIVE OR MISSING PARTS ISSUE, YOU CAN COME TO OUR WAREHOUSE TO DO A 1-1 EXCHANGE OR COLLECT THE PARTS NEEDED IF YOU RECEIVED IT WITHIN 7 DAYS FOR READY STOCK ITEMS EXCLUDING BATHTUB AND VANITY. 1-1 EXCHANGE CAN ONLY BE DONE AT OUR WAREHOUSE SO THAT YOU CAN CHECK THE ITEMS. WE ADVICE ALL CUSTOMER TO CONSULT YOUR INSTALLER/ DESIGNER TO ENSURE SUFFICIENT CLEARANCE OF SPACE FOR INSTALLATION AND FUTURE MAINTENANCE. INOVO WILL NOT BE LIABLE FOR ANY ISSUE.

This is INOVO’s exclusive written warranty and subject to our term and conditions.

 

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Luxury customize Vanity Cabinet

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(1 review)
From $599.00
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From $599.00
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Bathroom

Bruno Full Customize Vanity Cabinet (Classic White)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Bruno Full Customize Vanity Cabinet (Classic Black)

Earliest delivery 3 weeks

From $599.00

Luxury Grande Vanity Cabinet

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Bathroom

Luxury Grande Vanity Cabinet (Grande Royal White)

Earliest delivery 3 weeks

(13 reviews)
From $499.00
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Bathroom

Luxury Grande Vanity Cabinet (Grande Royal Gold)

Earliest delivery 3 weeks

(20 reviews)
From $499.00
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Bathroom

Luxury Grande Vanity Cabinet (Grande Full Black)

Earliest delivery 3 weeks

From $499.00
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Bathroom

Luxury Grande Vanity Cabinet (Grande Orion Black)

Earliest delivery 3 weeks

$100.00$1,299.00

Luxury Nordic Vanity Cabinet

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From $599.00
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Bathroom

Luxury Nordic Side Cabinet

Earliest delivery 3 weeks

$100.00$499.00
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From $599.00
Sale!
From $599.00
Sale!
From $599.00

luxury Vanity Cabinet Collection

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Bathroom

Luxury Classico Vanity Cabinet (Classico Black)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico White)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico Blue)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico Grey)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico Natural)

Earliest delivery 4 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico Solid Grey)

Earliest delivery 3 weeks

From $599.00
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Bathroom

Luxury Classico Vanity Cabinet (Classico Full Black)

Earliest delivery 3 weeks

From $599.00

Luxury freestanding Bathtubs & jacuzzi

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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Eclipse Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

(20 reviews)
From $1,600.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Zircon Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

(17 reviews)
From $1,490.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Stellar Freestanding Bathtub

Earliest delivery 3 weeks

(19 reviews)
From $1,550.00
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Bathroom

Luxury Gold Trinity Freestanding Bathtub Faucet

Earliest Delivery 3 Days

$890.00
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Bathroom

Luxury Black Trinity Freestanding Bathtub Faucet

Earliest Delivery 3 Days

$890.00
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Bathroom

Luxury Silver Trinity Freestanding Bathtub Faucet

Earliest Delivery 3 Weeks

$890.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Orion Freestanding Bathtub

Earliest delivery 3 weeks

(1 review)
From $1,150.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Posh Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $1,250.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Starlite Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $1,400.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Lyon Deep Soak Bathtub for small HDB or BTO

Earliest delivery 3 weeks

From $1,150.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Atlantis Freestanding Bathtub

Earliest delivery 3 weeks

From $1,400.00
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Acrylic Freestanding Bathtub & Jacuzzi

Grand Capella Freestanding Bathtub

Earliest delivery 4 weeks

$100.00$3,450.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Kaiser Freestanding Round Bathtub

Earliest delivery 3 weeks

From $2,450.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Rigel Freestanding Round Bathtub / Jacuzzi

Earliest delivery 3 weeks

From $2,450.00
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$590.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Full Customize Alexus Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $1,400.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aurelia Panel Double Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $2,350.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Messier Freestanding Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $1,390.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Cassia Panel Corner Bathtub / Jacuzzi Whirlpool 

Earliest delivery 3 weeks

From $1,650.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aster Panel Double Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $2,450.00
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$590.00
Sale!

Acrylic Freestanding Bathtub & Jacuzzi

Luxury Aimée Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 3 weeks

From $1,800.00
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Acrylic Freestanding Bathtub & Jacuzzi

Luxury Full Customize Fucien Panel Bathtub / Jacuzzi Whirlpool

Earliest delivery 4 weeks

From $1,800.00
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From $13,950.00
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From $18,950.00
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From $12,950.00
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From $9,950.00
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From $9,950.00
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From $13,950.00

Luxury Memory Foam Mattress

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(12 reviews)
From $299.00
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